Hi Victoria,
It seems to me that your EC is doing a pretty balanced job at running the scheme. Always remember that just because someone complains it doesn’t mean you are either doing a bad job or not doing what is reasonably required.
The bottom line with common property maintenance is with section 62 of the SSMA, which states that the OC must maintain the common property in a state of good and reasonable repair. This is an area that we are legally requested by the CTTT to inspect and advise whether OC are keeping there schemes in compliance to section 62. As far as I am concerned smells from garbage areas and how often the common walkways are swept is not a common property section 62 issue.
Jimmy has made a good suggestion, but at The end of the day the EC has a job to do and you can’t keep all Owners happy all the time. My advice is that all Owners have the right to raise issues and they should never be discouraged from doing so, however just deal with this ladies issue as you would any time, consider them and do what is required. If her complaints are not reasonable just tell her a so. Best for the future.
Chris Mo’ane
GMD Integrated Consultancy Group
Principal Sponsor OCN, Corporate Members SCA, FPA