#13478

Yeh, I said it was hard, and the adjudicators don't have a clear position, and they are not disposed to consider 162(3A)(c) – OC failing to perform one or more of its duties – but it is still an approach that works, from time to time.  I have only limited experience of a complaint to the OFT under the Property Stock and Business Agents Act, but that experience does not give rise to optimism.