› Flat Chat Strata Forum › New to strata – or just strata-curious › identify unpaid strata levy or special levy › Current Page
Usually the strata manager would provide a unique number on their invoice for each payment that identifies the unit/lot that it is for. Eg. If you use Bpay the number you enter automatically identifies that it is for your unit. If you make the payment as a manual transfer, there is still a unique reference number that you would be asked to enter. It is conceivable that you might put the wrong reference number in, make the payment and it is now a payment sitting as an orphan in the manager’s trust account because they don’t know where it is supposed to go. Meanwhile, no payment would be recorded against your unit.
As Jimmy said, if you can show a payment was made out of your account to the managing agent, send them the details and they should be able to find where it went and why it didn’t register as a payment against your levy account.