Dear, dear Whale, you don’t know the half of it. The principal is the papa bear himself, who shoved the junior administering our strata out of the way for the AGM. It is a family business, consisting of father, son & the not so holy mother ghost (or should I say bear?). He has already ignored my written request sent by registered mail on 29/10/12, which included my agenda item for the AGM to remove them from our service. Since the aforesaid item made it into the agenda, there can be no denial of my request for the copy of their contract. I will send another letter on Monday, again by registered mail, giving them until COB next Friday. After that, it is Fair Trading, along with a formal complaint to the licensing body. Mind you, having said all of that, I do not suspect them of any financial fraud. I think, their point of view is to exclude the pesky owners, so they can get on with their business of administering our complex.
As for updating his agreement at the AGM, he gets around it by not changing his fees.