1. Have they ever been the subject of a complaint to Fair Trading? If so, what, why and how did it go?
2. How are their fees structured – all inclusive or flat fee plus schedule B charges?
3. If it’s schedule B, what do they charge for and how much? What would be a reasonable estimate of the annual charges for your scheme?
4. Who will be the actual strata manager – the one dealing with the scheme on a daily basis?
5. How much experience of a scheme of this size in this area do they have?
6. How would they deal with [insert specific ongoing problem in your scheme here]?