A Strata Manager who is not performing can have a huge impact on people’s homes in the Strata complex. If you want to avoid conflict then you probably just have to take what you get.
However, if you want a Strata Manager who gives what you pay for then find out ( usually can do this on line) who is the Principal of the Company she works for and send a letter requesting a new Strata Manager and detailing particular instances of non performance.
Important not to be vague eg “ no advice or guidance and often information is wrong”. Give specific examples of what the issue was and why was it wrong eg “
On 8/7/17 I requested information of such and such and was advised that we could not do that as the Act did not allow it. I subsequently found by reading the Act that it does not preclude it but allows it provided a special resolution is passed at an OC meeting”. etc.
If the Principal does not provide you with an alternate Strata Manager then check your contract to see when their time is up and don’t renew or get some legal advice on how you can terminate them and find another company who will do the right thing.
By the way, the more I see of Strata Managers the more I wonder whoever thought to give them the title “manager”. More like Strata Committee Assistant.