In our strata scheme (which is approximately 60% tenanted), we have adopted a procedure of posting notices on a nicely framed notice-board in the apartment lifts.
By default, the notice is one which informs all residents of key duties required by the by-laws. However, from time to time, we might place notices reminding residents of various things e.g.:
- monthly council kerbside garbage pickup this coming Thursday;
- electrician is attending to rectify issue on particular day, so there may be intermittent power outages;
- garage door malfunction – so please be aware of security issues in basement;
- garbage chute blocked again – please don’t shove pizza boxes down otherwise the culprit may be hung and shot.
We also issue a periodic newsletter which provides an update on various improvements and capital works performed by the Owners Corporation and allows to remind residents (tenants and owners) of current by-law issues (such as illegal garbage dumping etc).
Where there are breaches of by-laws (usually by tenants who aren’t aware of their duties), we send them a polite letter informing them of their breach and the process for escalation to a notice-to-comply and fine where it continues.
Only where there are recalcitrant residents who continue to ignore repeated letters do we escalate this to their rental property manager. We have good relationships with these property managers, so the issue usually gets resolved very promptly after that.