› Flat Chat Strata Forum › Strata Committees › Obligation of executive committee to address a written complaint › Current Page
Unlike in Victoria, there is no obligation here to respond to correspondence, except to note it's receipt and file it. The way to get this issue addressed is to put a motion to the next Executive Committee meeting to have them examine the issue and suggest remedies. They can't refuse to put a motion on the agenda (unless it's decreed to be 'incompetent' by the chair – which puts them in the position of having to justify such a decision).
Failing that, raise it as a motion at your next AGM and make sure you have a seconder. You don't need to be suggesting solutions but you should ask that the matter be addressed and a response formulated by a certain date.