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@scotlandx said:
No, they don’t. They rely entirely on the written submissions. I don’t think making a sound decision is a priority for some of them.
Scotty is right. The adjudicators look only at the material they are given, meaning your claim is often a test of whether or not you have done your homework properly, rather than if you have a valid case.
There is some talk of NCAT providing claimant “advocates” to make sure that everyone has provided all the documents they need. They are alos supposed to start preselecting cases that will probably go to tribunal anyway, because the losing party is almost certain to appeal, thereby cutting out an unnecessary step.
I am yet to encounter any evidence that any of this is actually happening but it would have to be better than the box-ticking process that occurs at present.