Madame Chair has said that the committee were aware repairs to the gutters will be needed in the next few years. But as part of assessing how urgently the work needs doing and the responsibility to do it, surely you also need to ask whether the existing state of the gutters is really causing the problem the owner is worried about at this point (which seems to be that it doesn’t look good to potential buyers). If the gutters were in good repair there is still the chance that they would be overflowing on some of the extremely wet days we’ved have lately.
Recently the rain in Sydney has been very heavy and persistent for a long time. I (secretary) have had complaints about water leaking into garages, overflowing gutters and mould inside townhouses, to all of which the Strata Manager has said that the weather has been so unusual that it is not reasonable to expect otherwise, or expect Strata to do anything about it. (Happily we have had no leaks inside habitable rooms or I would be reacting fast!).
It does seem a reasonable response to me. Or is it being negligent to not act further?