Around 18 years ago I supplied the glossy “Strata Living” booklet from the NSW govt. to my then fellow E.C. members. From memory it made either no mention or a vague reference of when a Special resolution is required or that the EC needed to have an agenda and minutes for all decisions. They may well have made the effort to leaf through it and the remaining member subsequently thinks that it’s open slather apart from some rules on AGM’s, insurance etc. The Strata Mgr. appears to have a similar level of knowledge (or a business model which says: Don’t bother or confuse committee members with all that stuff for the “grownups”; keep it simple; one or two individuals take power and do what they see fit and keep paying our fees).
A requirement that Strata committee members sign a document stating that they have read and understand say a two A4 page guide in 14pt font, perhaps with a few points in bold would be a useful start.