#18856
Kangaroo
Flatchatter

    Patricia & Lisa,

    I don’t know about the types or thickness of underlay required.

    Given that the upstairs owner was duped, she should be receptive to the information you’ve discovered.

    She should lodge a complaint with the CTTT, the Consumer Claims division, not the Strata division or Tenancy division.

    She should ask for an order for either (whichever she prefers):

    1) Pull up the hardwood floor, replace underlay with compliant underlay, re-lay hardwood floor, all for free.

    2) Pull up the hardwood floor, take it away, refund the money. Then she could lay carpet (with proper underlay).

    I would recommend (2), as the By-Law about noise is subjective but takes precedence over numerical standards.

    I don’t know about fines which might be imposed in addition.