jc, I think Whale covered it all.
10 years ago, our strata moved from finding our own insurance and handling our own claims to engaging an insurance broker. The important thing is that we pay no more for our policy. We got quotes from 3 insurance companies to ensure this.
The broker handles and processes all our claims (one 1 in 8 years) so we consider it well worthwhile.
I can’t see the logic of a commission to the Strata Manager as they appear to add no value but the important thing is the amount the strata pays and how much work it has to do.
I won’t say who our insurance broker is, maybe Jimmy has one associated with this site who he has checked out.