#25481
Jimmy-T
Keymaster

    If in doubt, see what the law says:

    37   Procedure for requiring information from strata managing agent

    (1)  A requirement for information by an owners corporation under this Division must be made by notice in writing served on the strata managing agent.

    (2)  The notice must specify a member of the executive committee to whom the information is to be delivered.

    (3)  The strata managing agent must comply with the notice by providing a written statement, containing the information required, within 7 days after service of the notice.
    Maximum penalty: 20 penalty units.

    (4)  A person is not guilty of failing to comply with a notice under this section if reasonable cause for the failure is shown.

    (5)  A strata managing agent must not knowingly provide information that is false or misleading in a material particular in a statement delivered in response to a notice under this section.
    Maximum penalty (subsection (5)): 20 penalty units.

    If you haven’t already done so, follow the procedure above, sending the letter by recorded delivery.  Inform them that if they don’t comply with seven days you will apply to NCAT to impose a fine of up to $2200 under paragraph 3.  And you will be raising a complaint at Fair Trading.

    The opinions offered in these Forum posts and replies are not intended to be taken as legal advice. Readers with serious issues should consult experienced strata lawyers.