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WendyB – Based on my understanding of your concerns my final suggestion to you is send your invoices to the strata scheme owners corporation (via the strata manager) along with a written explanation of all that you have gone through and an explanation of what you expect from them. It will then be on the record.
Based on my understanding of the timeline of your problems my suggestion would be that in your letter to the owners corporation that you remind the owners corporation of the following:
(1) That if the leak was coming from a common property wall or a window in a common property wall that it should be the responsibility of the owners corporation to repair.
(2) The owners corporation was not willing to accept responsibility for the defects in the common property and you were forced to undertake emergency repairs yourself. Therefore the owners corporation should repay you the cost of these repair invoices.
(3) That the common property faults and defects of the original builder are the responsibility of the owners corporation to chase up. They are not the responsibility of the individual lot owner.
(4) If your own insurance scheme does not pay for the floor replacement then you should be able to submit these invoices to the owners corporation too.
(5) That you will take this matter to VCAT if the owners corporation do not come to a satisfactory arrangement with you.
That’s all I have to offer you. I hope it helps.