I agree you must go through the hard yards before considering any legal action. This is almost always a requirement in any process of complaint, legal or otherwise. My view is that the principle of fairness is not just a legal one. We all have experienced problems with communication within our individual owners corporation. We all get frustrated at the rate problems are resolved, if they are resolved at all. We know that there can be many presumptions afoot when attempting to negotiate with the OC. I am not the moderator on this forum. I do not know the history of Matt nor do I know Matt. I only know, as a healthcare professional, the details that Matt provides as to his condition are real. Additionally, not everyone has great negotiation skills and they look to this forum for a variety of reasons. I find that the NSW NCAT service of mediation is a good one. Unfortunately, the opposing parties do not have to partake in that service. Again, as Missy has stated, if and when this happens, this will give more weight to your claim.