Austman said
This is not about obtaining extra, lost, misplaced or damaged swipes where I agree the owner should pay. It’s replacing a faulty one – that was supplied by the OC.
I totally agree Austman you are entitled to 2 working keys for all your doors and it is up to the OC to provide them at no cost. If they claim that it is your fault they would have to prove you damaged the keys (otherwise what is to stop an unscrupulous SM disabling keys at random and then claiming the resident needs to purchase a new key from him).
Also the SM doesn’t make this decision it is the EC or OC that makes the call (or whatever they are called in your state).