#16193
froggy23
Flatchatter
Chat-starter

    Thank you so much for your response. It is nice to get some reassurance.

     

    The purpose I thought we would go to mediation is to terminate our contract with them, but I don’t totally understand the process and possible outcomes of mediation so I could be a mile off. They will not let us terminate at this stage stating that we will need to pay them out the remainder of the contract.

     

    I have spoken to the Department of Fair Trading and they just say we need to seek legal advice. I am not sure how to go about this either. You say we can get a letter sent to the the strata manager, do we just request this piece of work from a strata lawyer? We are concerned about cost and getting lawyers involved as we have a very costly debt collection currently occuring.