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Thank you so much for your response. It is nice to get some reassurance.
The purpose I thought we would go to mediation is to terminate our contract with them, but I don’t totally understand the process and possible outcomes of mediation so I could be a mile off. They will not let us terminate at this stage stating that we will need to pay them out the remainder of the contract.
I have spoken to the Department of Fair Trading and they just say we need to seek legal advice. I am not sure how to go about this either. You say we can get a letter sent to the the strata manager, do we just request this piece of work from a strata lawyer? We are concerned about cost and getting lawyers involved as we have a very costly debt collection currently occuring.