Yclept. Thank you for be.ieving my postings a sensible and level headed. I can assure you my phone conversations in the past with out SM were also conducted in this manner in the first instance, and even the second.
However, when you have a SM who just approves and pays for repairs and puts them through your insurance without your knowledge, over and over again, and refused to give you the details of these repairs not even which unit, or they write to a company advising that the EC is unhappy with their services will not be using them anymore when we were infact happy and had not authorized this correspondence. when the SM would send out a trades person for a repair and tell them just knock on “Struggs” door, without notifying me nor finding out if I would even be there, on more occasions than I can remember, and would tell residents to not bother contacting them re repairs in the complex but to just knock on my door. Then the SM gave an owner who had destroyed common property permission to half fix it despite what the strata lawyer had instructed him to do, then yes all semblance of sensibility, level headedness, calmness and reasoning went right out the window. I can totally understand a SM overlooking this, or not getting around to that and having to be reminded. But not when one has to ring and ring and ring and ring.
So yes, I initially approached matters with a reminder phone call/email in a friendly manner. But there’s is only so long one can keep “smiling”. Then bad Struggs appears.