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Hi Puddn,
initially we would need to start with whatever objective data we have.
Feedback from Stratabox users would definitely come into the mix once we have enough schemes and users, hopefully soon, but not yet. At least it would be from verified, real users.
A quick look at https://www.productreview.com.au/c/strata-management-companies.html shows the problems of generic review sites and non genuine positive feedback as well as “heat of the moment” negative one.
I also believe the issue with strata is that it comes down to the person. You can have the worst manager at a great firm or the other way around. To be valid, feedback would probably need to happen at manager, not firm level.
And no favours, of course.