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The “word of mouth” approach is really the only method I’ve had any success with. SCA is a little too skewed towards strata agencies (as opposed to strata owners) for my liking. The worst strata managers I’ve dealt with have won SCA awards. Productreview is hopeless – full of grievance posts (one star), or people who have created posts at the encouragement of their strata agency (five stars).
There is certainly an opportunity here for creating a database of strata agencies – starting with the factual stuff. A true assessment of each strata manager’s capabilities, style and performance is very difficulty to compile and maintain.
In reality, now that I have found a decent strata manager, I’m going to keep that info to myself – the last thing I want is for this person to take on a major influx of new business which could dilute the service they provide me. It’s a bit like finding a great tradesperson. And it’s a sad reflection of the highly variable end user experience of the strata management industry.