@redcali said:
I recently moved into a brand new apartment as a tenant. Listed on the lease is myself and my partner. We’re also living with a teen (not listed on the lease) registered with the realtor.
In the REINSW standard lease, section 29.2 says that the landlord agrees “to give each tenant under this agreement a copy of the key or opening device or information to open any lock or security device for the residential premises or common property to which the tenant is entitles to have access”. These have to be provided without charge to you (they can charge for additional copies if you ask for some for your teen)
So check your lease.
So the landlord being responsible, you should be able to tell the REA that you haven’t been provided with sufficient keys (two copies of each, as there are two people listed on the lease) and that you will be asking for a rent reduction until such time as they are provided. You should also detail the hours you have lost from your jobs and ask for compensation. (I’m not sure if you can get compensation, but you should still ask… It should get them moving pretty quickly).
It then becomes the landlord/agent’s responsibility to get them from strata (and to pay strata, if necessary)