I agree with all of that, and that zerotwoalpha’s Owners Corporation (O/C) should have been advised of and approved their Strata Manager’s arrangement to collect some unpaid levies without charging the prescribed interest, but in fairness the matter was at least discussed with and endorsed by a previous Executive Committee, and whilst it may not be equitable to those Owners who pay on-time, isn’t a payment plan one of the key strategies that a debt collection agency would use if the O/C had gone down that path?
The records of the arrangement together with amounts currently outstanding should be and are available to the current E/C, and must in fact be made available to individual Owners under Sect 108 of the NSW Strata Schemes Management Act should that be necessary, but in the meantime zerotwoalpha’s E/C should immediately instruct its Strata Manager in writing to make those records and the terms of the so-called payment plan available.
Don’t leap to judgement though, because IF the Strata Manager’s arrangement is working, it’s a damn sight easier and cheaper for the O/C than anything that may be employed by a debt collection agency.