#24561
WaterworldMM
Flatchatter
Chat-starter

    Hi again in 2016

    I am still at an impasse with this saga. My front door and floorboards were replaced under Strata insurance.

    However, after previous advice to the contrary, Strata insurance will not consider further rectification work to my ceiling, pelmets and cornices. They state ‘ cracks due to movement and not from the insurable event. There was no visible water stains around the cracks in the ceiling or pelmet. No variation will be submitted as we believe this is a maintenance issue.’

    This is just unacceptable. These cracks were not present before the fire and water was dripping through them soaking my carpet and contents ! Where was an assessor when it was occurring ? The water marks are still clearly visible. Are they claiming I am making this all up ? Where do they think the water came from ?

    How should I proceed from here ? Is there an insurance or  strata ombudsman I can report this to ? I have emailed the insurance broker about my concerns. My home contents insurer has agreed to paint the ceiling once repairs are made.

    I am the one totally inconvenienced by this sorry saga and I just want restoration.

     

    WaterworldMM