Chak,
Strata Rolls can take many forms.
In the old days, they were an exercise book or a loose leaf binder with information written in for each owner (or tenant), usually with old entries simply crossed out.
These days they could still be a hard-copy loose leaf binder with section 118 and 119 certificates filed in each lot’s tab.
Or they could be on their computer.
Just ask for the Strata Roll to be placed in front of you or to be given access to it on their computer. Then you’ll know what to do.
But, do not ascribe to malice that which is adequately explained by stupidity.
The SSMA spells out the information which you have a right to see. It includes the Owner’s name and address.
However, some (most?) Strata Managers record extra information in the Strata Roll such as telephone numbers and e-mail addresses.
As the SSMA hasn’t yet recognised the telephone, let alone e-mail, it doesn’t explicitly give you the right to see those.
So the Strata Manager gets all afraid that they’ll be breaching the Privacy Act if they let you see a Strata Roll which includes such stuff.