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ccbaxter & sealion – it’s the Regulations to the NSW Property, Stock, and Business Agents Act that prescribes the general rules of conduct for all licensed and registered persons, Schedule 6 contains those that specifically (and additionally) apply to Strata Managing Agents, and it’s the Strata Management Agency Agreement that your Owners Corporation (O/C) has with its Strata Manager that sets-out how each of those is applied to the agreed services.
sealion – I’d suggest that you contact the Office of Fair Trading again, as whilst whoever it was that you did speak with may be correct if their Office regards an Agency Agreement as being between an Owners Corporation (as an entity) and its Strata Managing Agent, in which case a complaint would need to be lodged by the Executive Committee Secretary under the Regulation (2003), they may also have misinterpreted your question if, as in your post, you referred to your Managing Agent instead of to your Strata Managing Agent; they’re different animals!