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Thanks for the info. All contact has been made via e mail to the strata manager who has passed it on to the cttee. The owner is my mother in law who is 89 and has alzheimers. My wife is her carer with power of attorney and guardianship. We live on the floor below. I am going to chase it up with the strata manager again today. I know that there have been e mail exchanges between cttee member but for some reason no one has informed me of their position. Most cttee members do not live in the building. I am a bit worried that they will just delay and discuss it at the next meeting. They have a track record of procrastinating, hence my attempt to get things moving quickly. I attended the last meeting and mentioned the problem but I do not think the ctte consider the issue important. Good to know they can be compelled to pay for it, although I hope it will not come to this.