Contacting Fair Trading is fine but they won’t give direct advice on specific problems – they’ll just refer you to the legislation and leave you to work it out for yourself … even when your complaint is that the legislation either isn’t working or isn’t being observed.
Also, you will often get a politically expedient response. For instance, Fair Trading has been telling people that by-laws that block short-term holiday lets (like Airbnb) are invalid.
This is patently flawed information, according to every strata lawyer I have ever spoken to, but it suits the department to say otherwise as they cozy up to Airbnb for their own political reasons.
So don’t take Fair Trading’s response as the be-all and end-all in anything.
By the way, I would say the same about this website, but at least we TRY to get the right information out there.