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Our strata manager each month charges various amounts to our strata scheme, in addition to a very basic levy, but which can be linked back to their contract. There are often included amounts described as “additional services”, totalling thousands of dollars, for which no notice or explanation is given. The contract states that “non standard” work, or that which exceeds their monetary delegation, is undertaken “upon instruction”.
in the absence of any “instruction” by the owners corporation (or strata committee), or an invoice provided, is the strata manager entitled to simply deduct amounts from our bank account?
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