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Our committee (through the strata manager) issues letters to individual owners with wording like, “It has come to our notice that you …”, or “A number of complaints have been received about your …”. There has even been, “A complaint has been received from the adjoining complex about you …”.
The alleged complaints are always anonymous. Some owners believe that the committee chair initiates the “complaint” to harass on intimidate owners.
There is no documentation to support the “complaints”; usually they not discussed with the owner, and the committee won't discuss the matter with the owner. There is usually no reference in the committee meeting minutes.
In essence, charges are laid without demonstrable evidence. The outcome is that the owner can't reply to the claims, can't mount a defence, and definitely can't rectify a situation if it really exists.
Have you any thoughts about the advisability of an executive committee entertaining anonymous and undocumented complaints?
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