Cable telephone faults liability strata or phone company?

Matt – As you have stated the OC is responsible for the repair of the telephone line on the common property. You are responsible for the cable and sockets within your unit. 

https://www.fairtrading.nsw.gov.au/biz_res/ftweb/pdfs/Tenants_and_home_owners/Common_Property_Memorandum.pdf

Telstra etc will only take your line to the A side of the MDF. You will need an ACMA approved telephone cable technician to take it the rest of the way. Can you obtain a quote from a cable technician and send the quote to the OC along with the report from your phone provider? This might speed up the repair process and may work in your favour in obtaining the repairer of your choice.

You will be required to pay for a portion of the costs i.e. for those items that are not located on common property.

Here is a brief explanation of the process from sydelec:

If you have a new ADSL or Naked DSL service, your ISP may have advised you that you need to have an ACMA Registered Cabler install “A to B Jumpering” in your building’s MDF.

What is an MDF?
MDF is the abbreviation for Main Distribution Frame. Essentially, it is the place in a Strata building or a commercial building where the copper Telstra telephone lines come in from the telephone exchange and are distributed throughout the building.

What is “A to B Jumpering” or an “MDF Jumper Connection”?
A to B jumper connection at the MDF is the interconnection of a Customer’s line (from the MDF to their telephone socket in their apartment or commecial suite) to the ISP or Telstra’s line from the telephone exchange.