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07/01/2016 at 6:32 pm #10273
About 7 months ago the then Executive Committee (NSW) had 2 members who after being advised that they were not conducting their activities in accordance to the Act, i.e. holding meetings (none for several years) + no Notice Board and no By-Laws available for viewing, decided that they would change practice and comply. (The units were constructed in 1975).
The last AGM an additional 5 Owners was elected to the EC, and the previous EC members were elected Chairperson / Secretary and Treasurer.
One new EC member was given a notice prior to his election that he had to remove his trailer from the Common Resident Parking bays, (no allotted locations – can park if vacant) – no specific reason given. When we compare the By-Laws that have been posted on the Notice Board, we noted many additions compared to the Model By-Laws (Schedule 2). We asked how come as no By-Law amendments have ever been passed. Reply was that the EC can add clarification to the By-Laws and that is what is on the Notice Board.
Clearly that is not correct, particularly as Vehicles is now 5 sections Vs 1 in Model By Laws. Some other matters are similar.
Second problem was that the New EC (with the agreement of Strata Mgr) after last AGM passed a Code of Conduct for all EC members (required to sign agreement to code). We believe this is not correct and believe only OC at a GM can do so with it needling to be a new By-Law. Same EC Member declines to sign and is told he is no longer an EC Member if he does not sign. He does not believe this is the case and is willing to stand up but how to proceed.
We also noted on looking at previous AGM Minutes Strata Mgr has previously conducted had 2 meetings with those present being less than 25% of Owners required (no Quorum).
Any suggestions on how to deal with this problem.
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16/01/2016 at 1:13 pm #24358
Winston – you’ve raised a few issues so I’ll try to respond to those individually.
Regarding the By-Laws – irrespective of whether those are the “model by-laws” provided in the Schedules to the NSW Strata Schemes Management Act, or to the Regulation, or prepared by a lawyer, they almost always lack punctuation and are full of legalese. So some Owners Corporations do what ours has done by producing some explanatory notes to each By-Law, that don’t form part of those but rather seek to explain how they’re to be applied at the Scheme. Any notes or additions that seek to do anything else or which are written into the By-Law itself other than by a registered amendment would have no legal standing, and would very likely lead to confusion if a resultant Notice-To-Comply needed to be enforced by Mediation or by the Tribunal.
Regarding so-called “code of conduct” – as the By-Laws of a Residential Scheme a primarily aimed at its Residents, it’s not appropriate for those to include a code-of-conduct (C of C) that’s applicable only to elected members of its Executive Committee (E/C). That’s not so say that such a document is a bad idea and in fact one has been written in to the ACT’s Strata Legislation (see here), but like all others compliance with it is largely based on subjective criteria and terminology. In your case it’s not possible for a member to be compelled to sign-up to a C of C, or to be removed from the E/C if they refuse to do so unless that decision is taken by way of a special resolution at a General Meeting of the Owners Corporation.
Finally with regard to General Meetings being held without a quorum – that’s possible but only if the originally convened Meeting was adjourned due to the lack of a quorum, and then re-convened after a minimum 7 days, at which time whoever is then in attendance at that Meeting both personally and by proxy 30 minutes after its notified commencement time is then considered a quorum.
As for what you can do about irregularities with any of the above, probably very little on your own, but if you can gather the support of some like-minded Owners, then you could collectively petition the Secretary of your E/C and copy the Strata Manager, pointing out the consequences should it ever need to enforce a By-Law that’s been changed/added to without a registered amendment, of the C of C having no legal standing, and of Meeting resolutions being open to invalidation by application to the NSW Civil and Administrative Tribunal (NCAT).
Such warnings would of course achieve little unless the Owners concerned are prepared to follow them up, where I’d suggest Mediation by a Community Justice Centre as opposed to by NSW Dept. of Fair Trading, and as last resort at least the strong indication that you’re prepared to by-pass the NCAT and to instead pursue administrative sanctions under the Corporation’s Act 2001 or perhaps the Australian Securities and Investments Commission Act 2001 (Corporations Law).
I may be clutching at enforcement straws here, but there has to be a better alternative to the conventional and largely ineffective processes to ensure that Owners Corporations, like all others, conduct their affairs according to Law.
Any thoughts?
19/01/2016 at 4:27 pm #24373Thanks for you input Whale; As usual excellent points and realistic comments about the likely outcomes.
Today with the new EC member and I attended a meeting with the Strata Licensee to discuss matters. This was suggested by a lawyer friend of new EC member, before proceeding to NCAT (should he wish) if things could not be resolved.
The Licensee did not seem interested in the By-Laws being incorrect (he sighted them, was shown the title search showing no changes made, & agreed they were wrong ) and suggested that the New EC Member take it to NCAT himself, to get the EC to correct the By-Laws posted on the Notice board. Quite disappointing he did not offer to get the Strata Manager to take the matter up with the EC.
Since my original post (7/1/16) I had written to the EC Secretary advising that the 9/12/2014 minutes attached to the 9/12/2015 AGM had not been corrected as 2 matters related to the 2014 AGM were discussed in detail at the 2015 AGM agreed as needing correcting, but had not been corrected in the minutes. (His Strata Manager was responsible for the non correction as she wrote up the Minutes).
Our EC Secretary had (possibly with the input of the Strata Manager) written to me saying the EC members would consider my complaint that the correction had not been made, and then wrote back a week later with a fob off, which in short said the EC members had considered the matter and the minutes are correct and I should not communicate on this matter again but I could bring it up at the next AGM if I wished.
The New EC member had no knowledge of any meeting or discussion relating to the incorrect minutes (as he should have) and was annoyed he had been left out. He was probably left out because he declined to sign their Code of Conduct. The EC member communication must have been informal (if they occurred at all) as no 72 hour Notice of EC Meeting was posted, and a 4 day period between advice that the EC members were to be given written notice of my complaint and response to me.
The Licensee said only that I could take the matter to NCAT, clearly not wanting to be involved.
He did seem a little more interested when he was advised that last year some Lot Owners informally contemplated a change of Strata Manager, and quotes had been obtained. He then spoke of a possible change of Strata Manager might be considered, without giving a commitment.
I then provided him details of the 2 AGM’s which were conducted without a Quorum by the current Strata Manager, & a schedule detailing showing at least 5 years where no Sec / Treasurer / chairman were appointed, noting there did not appear to have been formal EC meetings with minutes held in many years.
Whale – It appears to me that your comments are totally correct when you say : “there has to be a better alternative to the conventional and largely ineffective processes to ensure that Owners Corporations, like all others, conduct their affairs according to Law”. Regretfully it appears that Strata Managers can also do pretty much what they want also.
I give up (as does the New EC Member) and will no longer expend time and effort raising matters in order to have things done correctly or attend meetings. I had a similar experience in relation to “Fire Safety” with the Strata Manager & EC where they did had no interest in getting a legal opinion to validate if we actually needed to upgrade the premises to the current Fire standard even though we were a 1975 building (see my post of Building & Mtce / Fire safety Audits 30/12/2015).
Again Whale thanks for your input & common sense appreciation of the dynamics at play – very much appreciated. (Winston)
20/01/2016 at 1:46 am #24376I assume the “strata licensee” to whom you refer is the principal of the strata management firm.
If so, you might take one final swing at this by telling the strata manager that they have failed in their statutory duties and have therefore breached their contract and you will be urging the owners to seek a new SM on that basis
or,
Tell them that unless they fix all the problems according to strata law, you will find a strata manager who is prepared to go with you to NCAT to seek statutory appointment as strata manager, taking over all the duties of the Owners Corp until everything is sorted out.
The opinions offered in these Forum posts and replies are not intended to be taken as legal advice. Readers with serious issues should consult experienced strata lawyers.
22/01/2016 at 10:39 am #24385Thanks for your suggestion Jimmy.
The “New EC member” has now listed his unit for sale, but will have an input until he settles.
We considered your first suggestion and concluded that if may be difficult to interest those Owners who traditionally do not attend in sufficient numbers to carry the day, and has less chance of success than the second suggestion.
I contacted a couple of Strata Management on your second point. The initial response (although not yet final) was:
With this type of appointment, at the end of the term there is usually considerable ill feeling among the those involved (particularly if some were shown up as not doing things properly) and traditionally a small possibility that the Strata Manager appointed as Administrator is likely to be approved to continue as the Strata Manager. (That is what I would assume would be the reason why someone would assist in this matter would be looking for).
In our case the SM agreement is on a 30 day termination status, however I expect the current SM will try and lock in a fixed term renewal since he has now been advised some Lot owners are not happy with the service.
I am advised an EGM will be held soon, which I understand will cover a By-Law changes related to damage to Solid Core door & Fire Door’s to be installed to Lots by owners / tenants, where it will be proposed the Owner be responsible for any damage.
While I will try more SM’s I also must be realistic, and take into account the WIIFM (What’s in it for me factor).
Again, thanks for your suggestion (Winston).
22/01/2016 at 11:46 am #24386@Winston said:
In our case the SM agreement is on a 30 day termination status, however I expect the current SM will try and lock in a fixed term renewal since he has now been advised some Lot owners are not happy with the service.
I am advised an EGM will be held soon, which I understand will cover a By-Law changes related to damage to Solid Core door & Fire Door’s to be installed to Lots by owners / tenants, where it will be proposed the Owner be responsible for any damage.
A couple of points: Your EGM can only vote on matters that are on the agenda. You can discuss anything you want – and people will raise extraneous matters – but unless there is an item on the agenda, no one can vote on it. I say this just in case you were hoping to raise other issues at the EGM. If so, you need to put the item on the agenda
Regarding a by-law that owners are responsible for damage to doors. Does this mean that owners will be allowed to install their own front doors? If so, are the doors going to be properly fire rated? Who will check on this? And I wonder if responsibility for this will fall back on the owners corp if council does a fire safety check and discovers the doors are not fire-rated. – this seems unnecessary.
I have never heard of a strata manager on a 30-day notice contract. Are they properly qualified and are they members of Strata Community Australia? If neither, it would explain some of the bizarre behaviour you have outlined here.
The opinions offered in these Forum posts and replies are not intended to be taken as legal advice. Readers with serious issues should consult experienced strata lawyers.
22/01/2016 at 2:54 pm #12205Thanks Jimmy for your quick response.
I am expecting the SM to put the issue of a new SM agreement on the Agenda at the next GM. The current arrangement is 10 Yrs old, and has been on a 30 day notice for a couple of years now. (I have a copy).
Re: Agenda Item: I am aware of being able to put matters on the agenda but know if done with only about 8 who attend (past records) with most in the camp of the EC I assess they will not pass if I / we put them up.
Re: Replacement doors – re-reading what I wrote- I have conveyed the situation incorrectly – my apology. Apparently “Replacement doors” will be part of a package of measures recommended by a company who assessed the Fire Safety requirements for our buildings. The OC will install them. However the EC wants to make any damage to them for the account of the owner (regardless if owner or tenant caused it). Not sure if they have sought advice on whether this is able to be done – but that was the intention at the last AGM:
I have just received this E-mail response from one Strata Manager I approached to be involved with an application for Administrator appointment:
Quote”
For the NCAT to award a compulsory appointment it is generally as a last resort & the Owners Corp requesting this would need to prove that the Executive Committee & or the Owners themselves are in a dysfunctional position.
I would suggest that 1 of the steps the owners would need to undertake as a minimum would be to hold a EGM or if your AGM is upcoming to put a motion forward to terminate the current Strata Mgmt & to appoint another. If this is defeated you would have at least shown to the Tribunal member that you have tried to terminate the Strata Mgmt & this was not successful. The key to having a compulsory appointment would be to prove that your situation is unworkable.
To call an EGM you need 25% of financial owners (8 for your strata) to sign a document to call the EGM. You can serve that on your Strata Mgr & he has to call a meeting within 28 days. You can also have a motion to dismiss the current Executive Committee & have a re election.
We do not generally chase Compulsory appointments & before accepting we would want to see the financial history of the Strata Plan. We would also charge a premium on our Mgmt Fee as the compulsory agent is usually terminated as soon as the period expires.” Unquote
I have contacted more SM’s & await their response, but consider their response may be similar.
I am not sure how other owners would feel when it comes to extra cost & disruption, Vs doing things correctly. There is also the practical ability to get 8 lot owners to agree to call an EGM in our own right. It seems you are damned if you do and damned if you don’t.
30/01/2016 at 11:06 am #24424For those who have followed this saga and may be interested in responses from other Strata Managers approached in relation to assisting with an application to the Tribunal for the Appointment of an Administrator, the following is representative of the response of the others contacted.
“We consciously have decided NOT to manage Strata Plans under a compulsory appointment arrangement. Thanks for reaching out anyway”.
In other words – No interest. So the chances of you getting Strata Managers who want this type of appointment (helping you on the way) do not appear to me to be very high.
As an exercise, I will be seeing how a complaint to Strata Community Australia is handled when I advise the Strata Manager conducted 2 AGM without a Quorum (and other matters). I am not expecting much, but we shall see. (To be continued) (Winston)
12/02/2016 at 1:18 pm #24477This is an update to my last post on this matter that I said I would provide:
Immediately after my last post, I E-mailed Strata Community Australia (SCA), saying I wanted to make a complaint about members: After a short period I received a response indicating where their complains process could be located (a non-prominent location on their site).
I E-Mailed back saying that before going through what appeared to be a complex process, I had better be sure and not wast their time, (and mine) and sought confirmation that 2 persons (who’s names & SM companies were provided) were actually members of SCA.
As of today I have not received any response and do not expect to receive one.
If that actually turns out to be the case it will be another indication of how difficult it is to get anyone to assist with and resolve “Irregularities” relating to Strata Schemes. (The End)
12/02/2016 at 3:05 pm #24425Dear Winston
I too have followed this path, which leads nowhere…except a whole lot more time and energy expanded and utter frustration at the end of the trail.
Strata Community Australia (SCA), as far as I can establish, is set up to support Strata Managers – it’s like a club for Strata Managers. It doesn’t appear to have regulatory oversight of the Industry.
Back to Fair Trading, however Fair Trading doesn’t appear to any longer deal with or attempt to process complaints.
The system seems to be stacked so that in the end people with complaints just have to give up.
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