Elevated issues – waiting for elevator like waiting for Godot

We live on the 4th floor of a 4 story building with two basement levels for parking. The way the elevator is programmed means that if somebody on a lower level calls the elevator, even after we have already called the elevator, the elevator will stop at their floor and take them to their destination before trying to come up to 4th floor. Sometimes we have to wait for the elevator up to 10 minutes. Here is a typical scenario:

– We call the elevator to 4th floor, elevator starts coming up

– Somebody on 3rd-floor calls elevator, elevator stops at 3rd-floor, takes them to basement-2, and then starts coming up to 4th floor

– Somebody on ground-floor calls elevator, elevator stops at ground floor, takes them to 1st floor, and then starts coming up to 4th floor

– Somebody on 2nd-floor calls elevator, elevator stops at 2nd floor, takes them to basement-1, and then starts coming up to 4th floor

– …

– Having transported everybody at all the lower levels to their destination, elevator reaches 4th floor 🙂

We have contacted the Strata Manager who has taken the issue to the executive committee, but the response has been that “this is the way elevator is programmed and cannot be changed”. I doubt this is factual, but have no doubt it would cost money to reprogram or change the control panel for the elevator.

There are always other urgent issues (garbage, garage door, water leakage, excessive noise, gardening, …) so this issue gets ignored as it impacts most the people on the 4th floor most, and a bit less on the 3rd floor, and not at all on the 2nd floor.

We are trying to be understanding, but waiting for an elevator and being teased with “coming up, no going down, no coming up again, no it stopped” does get old very quickly.

What should we do next? How can we progress this issue without alienating the neighbours? What are our options if executive committee flat-out refuses to acknowledge this as a problem that they ever want to fix?

Thank you for your advice.

Yip
– waiting for the elevator Godot