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Can anyone assist me with this issue please? I have a remote control unit to enter the car park beneath my building. Recently, the roller door was changed and since then I cannot use the remote unit and have to use the key that is also part of the general building entry.
I bought the remote some time ago and was given the code at that time. When the new door was installed I asked the building manager and finally the contractor for the new code. The contractor advised he “couldn’t remember the cdoe” ??? The building manager firstly advised that the remote code was unchanged. Some weeks later he advised that the “electrician had made some changes” and that “he would advise when it was fixed.” I have asked several times now for the remote code because I took it back to the original supplier to ensure the unit was working correctly and they require the code.
Do I have the right to insist on having the code given to me and what means do I have to take this issue further?
thanks in advance
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