Keep a note of the first time you approached them about this. If it was by telephone, write them a letter to say something like “Further to our telephone conversation of (whatever date) … I am seeking a reduction in rent for the period during which my balcony will be inaccessible.”
Keep it polite and to the point. Suggest a figure if you want, probably based on the difference between apartments of a similar size in your area with and without balconies.
Then politely say that while you have no wish to cause any ill feeling, you are prepared to take this to Fair Trading for independent arbitration, should that be necessary.
If you are dealing with a rental agent, they are likely to go down the road that requires less hassle for them – and that could be just to recommend a rent reduction rather than have to deal with Fair Trading.
If you are dealing with a private landlord, it could go either way but surveys suggest that private landlords are more responsive to tenants than agents are.
If you do go to Fair Trading, be prepared to justify how important the balcony is to your lifestyle.
However, bear in mind that there is a “no grounds” option for the landlord to terminate your lease when it comes up for renewal.
The opinions offered in these Forum posts and replies are not intended to be taken as legal advice. Readers with serious issues should consult experienced strata lawyers.