Flat Chat Strata Forum The Professionals Current Page

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  • #11547
    austromyrtus
    Flatchatter

      Hello,

      Our Strata Manager charges for email delivery at 55c per page applied as follows…

      55c x number of pages in each email attachment x numbers of recipients

      So the move from print to electronic delivery can be quite expensive!! For example to send our 40 page AGM agenda to 7 owners they charge us…

      55c x 40 x 7 =$154

      Wondering if others find this expensive? I realise internet provider charges for commercial enterprises is probably higher than all inclusive home provider charges but this seems excessive to me. 

      Thank you

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    • #29065

      Yes, that’s outrageous.

      From what I’ve seen, Strata Managers have 2 models of charging clients:

      1. Low base fee, high charges for everything they do; or

      2. High fee level – but everything included.

      We have a 5 unit strata in Sydney and we pay $3000-ish a year, all inclusive. No extra fees for photocopying, faxing, emailing.

      I presume your model of fee paying is the low fee, high charge model. It would be worth you calling around to compare fees and fee models. Then when your agreement comes up, you are in a position to negotiate.

      It may well be that you are better off with the low fee but high charge model. But frankly charging for emails sounds very 20th century and a bit of a rip off. After all, they just have to send one email to the seven recipients.

      #29070
      Lady Penelope
      Strataguru

        Check your SM Contract. This fee may have been agreed to when the Contract was signed.

        Sometimes small line items such as the email ‘fee’ are not scrutinised well enough by the OC before signing.

        If the fee is part of the signed and agreed Contract between the OC and the SM then there is probably not much that you can do about until the Contract expires.

        The email ‘fee’ does appear to be excessive. I would not renew this SM contract if this email ‘fee’ was included.

        #29078
        austromyrtus
        Flatchatter
        Chat-starter

          Thank you very much for your responses. Spot on re… “sometimes small line items such as the email ‘fee’ are not scrutinisd well enough by the OC before signing”!!

          Unfortunately we overlooked the $$ significance of the new and very brief line entry “emailing $0.55 per page” when we renewed the contract last year!

          I was quite shocked when I found out recently that this is actually implemented as 55c x number pages x no recipients. It is at least some consolation to know that others also consider it excessive. We will be more attentive to the fine detail at the next renewal! 

          #29155
          Stratabox
          Flatchatter

            I’d say in any case, how can you trust a company that is taking you for this kind of ride? In the meantime, happy to help you setup a Stratabox account, it will enable you to store and share 1 email sent by your manager with everybody in the building!

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