This is what annoys me most about strata living. Some people think that anything and everything is the responsibility of the OC. So they don't report a problem because if it gets bad (and therefore more expensive) they won't have to pay anyway. So they wait until it is really bad before saying anything. We had one owner who wrote saying that he had considerable damage to his property caused by a problem that he himself said he had known about and had watched get worse over 5 years. When the damage caused huge problems and required extensive repairs, he contacted the OC.
Owners/residents( and in this case agents) should have to report problems when they first appear so they can be repaired with minimum cost. And if they don't, and it is obvious that the problem has been ongoing and not reported, then the owner should pay for it. If only…..