Hi danny54,
If you have money to spare you should go ahead with lawyers but you don't have to. When you send your complaint to OFT I think the cost is $70? The first part of the process is mediation, meaning would you like to meet with the other party with a mediatior to discuss your issue and try to resolve. This is not compulsory for you to attend but it is the compulsory
first step in resolving. After that comes the process of adjudication. Then you send your info and of course you can have legal representative but in my experience I have had barristers which cost many thousands of dollars and we still lost. So, again we go back to the kangaroo court of the CTTT.
Best of Luck,
CBF