1. I didn’t call the owners “liars”. I said you need to consider the source and their incentives, which is prudent no matter what the situation. and even if you infer that I think they’re lying, note that I didn’t propose you put that in a letter and send it to them.
2. I wouldn’t trust any Strata Manager to draft a letter of that nature. You need legal advice.
3. The best option here is to just deal with he parking issue and forget the agent. The owner can deal with the agent if they were mislead.