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For the sake of completeness, i thought i should add what has transpired.
Before i had a chance to email the agent, she emailed me referring me to the lease clause which states: the tenant agrees to keep the residential premises reasonably clean (her bold formatting)
I replied with Residential Tenancies Act 2010 which states i have the right to have premises rented to me in a reasonable state of cleanliness and fit to live in, but it wasn’t and that I will allow reasonable access to the property for a cleaner paid by the agent to come clean it.
(During the initial inspection, she noted that i had to clean the shower door. This was a reasonable request, so I did clean it).
Three days after my reply, the agent comes over with an office manager. The officer manager, whom i have never met before, claims that she knows how the unit was before i moved in, and the oven was in a cleaner state. I held my ground stating it was filthy when i moved in. The office manager then looks at my recently cleaned shower door, and says she agrees with the agent and that i have to clean the the door.
It seemed to me the office manager was there to just repeat what the agent had told her…
I did not hear from the agent for 3 weeks (since the last inspection). So i emailed the agent today, asking if they were planning on sending someone to clean the oven. If not, that i want it in writing that i will not be charged for it when i move out. They’ve arranged for a cleaner to contact me to schedule a time.
So, the issue is almost resolved. I did ask for the office manager’s name and title, just for my records, in case i had to escalate this issue. The agent has not responded to this query.
Much gratitude to JimmyT and this site for helping the little people.