An excellent post Missy!!
I edited-out the name of Andy’s Local Council just in case something derogatory arose in subsequent posts, but as matter of interest and in support of Missy’s comments, that Council’s Website states the following at it’s “Neighbourhood Noise” page:
Council has power to investigate and issue a notice or direction under the Protection of the Environment Operations (POEO) Act 1997. A notice or direction can be served on the occupier of premises requiring measures to be taken to control or reduce the noise, however the noise must be considered “offensive” in the opinion of the Council Officer.
Try again Andy, and as Missy suggests try to get past the Council Officer who answers the ‘phone, or if that’s not possible then ask them to put you through to the Councillors’ Support Officer so that you can discuss your problem with your Ward representative.