From the airbnb Sydney office:
As the world’s leading community driven hospitality company, we’re excited to be such a big part of how people travel in Australia.
Of course, we advise hosts to follow their locally set rules and regulations when listing on Airbnb, and these often differ from council to council, street to street. Around the world, we’re seeing cities and countries pass new laws that enable home sharing, and we’ll continue to work with governments for progressive, fair regulation.
Local communities should make rules that work for them, but we also need basic ground rules to ensure regular people can share the home in which they live with visitors and friends.
The fact that the majority of our listings are outside of the main hotel areas means a significant boost to local businesses that traditional tourists just don’t visit. Our hosts represent a diverse group that vary in age, occupation, household type and income. The majority of which rent the home they live in occasionally and earn a modest income from it. Our research tells us this income makes a real difference though – with about 50% being spent on essential living expenses such as mortgage repayments, electricity bills and groceries.
In terms of getting in touch with us – our ‘contact us’ feature on the site is staffed 24 hours a day, 7 days a week, and we take feedback about breaches to our policies very seriously.