Re: Sounds of summer: ‘where’s my airbnb key?’

@Mailbox said:
From the airbnb Sydney office:

In terms of getting in touch with us – our ‘contact us’ feature on the site is staffed 24 hours a day, 7 days a week, and we take feedback about breaches to our policies very seriously. 

OK, let’s have a quick reality check on that. You have to do a bit of sniffing around on the airbnb website, then scroll to the bottom and click on “help” then click on “community” then “Neighbours” then  “My neighbour is an airbnb host …” you will find a toll-free number to call … in America.  I may be wrong but I suspect than number is far from free if you call it from Australia.  But, just in case, check the link for that HERE.

Otherwise the “contact airbnb” feature requires you to be registered on the website and even then provides no local email address or phone number and no obvious place to make your complaint.  Considering that the website boasts more than 1000 listings for Sydney alone and others all over Australia, you’d think we ‘d merit a contact point of our own and an easier way of finding the appropriate link.  

The fact is that the airbnb site is totally geared towards the letters and renters (as you’d imagine).  But there should be an easily accessible form, an email address or a phone number for those of us who have a problem and want it fixed at source.