In short, you apply for mediation against either the owners corp or the family (or both). You will have a by-law that forbids residents from disturbing each other’s peace and quiet. Children are not excluded. If the parents won’t stop the door slamming, maybe NCAT will. If the owners corp won’t take action regarding the hard flooring, then you can apply to NCAT for orders under a section 138 obliging them to do something about it.
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