Airbnb withholding consumer identity makes a mockery of their touted transparency and trust ‘ethos’, what is the point of their verification and ID system if they still permit this practice? It shows just how little regard they actually have their ‘host/provider’. They just want to clip the ticket and get that booking, regardless.
In any event, how can parties form a contract if their identities are unknown – isn’t this elementary contract law? I doubt I could, as a matter of law, even grant a ‘right to occupy’ to an unknown party. Try that in a hotel, and see how far you get.
It makes a mockery of any Code of Conduct, and By Laws, what are they…notification of who is in occupation is rendered meaningless and who has the keys – Donald Duck?
This is the kind of thing that will make agencies like MadeComfy, Airsorted more attractive to hosts. Its puts a third party between them and the consumer, so they can shift liability and not bother with those pesky ‘guests’.
Is this the practice of other operators like Booking.com etc.
What a mess.
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