Sorry to hijack a topic (I hate it when people do that) but it is a related question.
In our complex we have balcony balustrades made of metal frames with glass in them. If we come across a unit with cracked or broken glass we organise the glaziers to come in and resolve it, and the OC picks up the cost. Like Jimmy says we want to get the safety issue fixed quickly.
Have we been doing this all wrong? We believed that unless it was bleedingly obvious that someone had done something stupid, that it would be hard to have the owner / tenant pick up the tab.