Interesting to hear others going through the same issues as I have with my manager/management entity.
All the above have been my experience over the past six years, using the same company since strata-inception (14 years), albeit with different managers, all of whom have been less than impressive.
No responses, no advice offered without arm-twisting and which if/when given has proved to be less-than correct, incorrect AGM minutes distributed, incorrect allocation of costs on the financial records, nothing followed up-on from AGM decisions and surly responses from PAs to the manager, allegedly there to (personally assist?) the manager. You name it, I have experienced it.
So what does one do?
Google the company name to find it is part of what appears to be a humongous entity. One which is approaching what could be described as a monopolistic, county(world??)-wide corporation allegedly serving strata communities wonderfully. The thing being, because you own more than one strata property, you see companies listed within which have given you the same level of (no) service and from whom your other strata have moved on to different managers, not part of this conglomerate, but who unfortunately restrict their operations to locations they can properly service. Just not in your state or town.
Similarly, using your best detective skills you navigate the numerous Contact Us forms and phone numbers of the various entities until you come up with the name, and more importantly, the phone number, of a Group Manager who promises to, and does in fact, follow up with the relevant Manager and which goes some way to resolving the current problem – yay, win – but sadly does not help with the next and all subsequent issues – boo, loss – unless you phone him again….and again…..
Spreading the load works up to the point but most folk just want a quiet, relaxing life and dealing with strata managers does not leave you quiet or relaxed.
Meanwhile, back to trench. Thanks for allowing me to vent.
P.S. – I’ve just received an email asking me to give feedback on my manager and my experiences dealing with them. Think I will just copy-and-paste from here.