How do you know the fees are a ‘blatant rip off’? What of the complex’ long-term maintenance plan?
In my experience, it is easy for a COO (EC …) do be doing a lot which may not be apparent to owners or residents. While big-ticket jobs such as paining are easy to spot, much of the week-week requirements are not. It may be that your fees are too low.
My strong suggestion is to get involved and to try to understand the problems.