Hi Tony & All,
Yes a franchise can be gateway to consistency of service. A franchise imposes performance obligations on the franchisee be they a cafe proprietor or a strata manager.
We live in a era where strata management services have been commoditised and owners corporations without expert knowledge are tempted to take the cheapest offering.
This obscures what owners really want – personal service from a strata manager who listens and responds on time.
The strata management industry has now crystallised into a few large business groups, leaving but a few capable boutique operators. A number of these formerly worked for the large management companies. Worth your focus.
The important question is, not so much is the manager part of a franchise, but rather – are they part of a large strata management group whose strata managers work to systems and targets that preclude that personal service element ?