Every three years, the strata management contract is going to come up for renewal. The committee will do its “research” (because no one else will) and will come up with its favoured candidate for a renewed contract.
So, in a dispute between residents and their committee, which side is the strata manager most likely to take.
Fortunately, we have Section 232 of the Act that allows any owner or tenant to seek orders at a Tribunal, forcing the committee to do their job.
A smart strata manager will guide their committee into doing the right thing without necessarily taking sides. A bad strata manager will encourage a “them and us” mentality. As with everything else in life, it comes down to the quality of the people, not the profession.